Privacy Policy

T P Chimney Sweeps (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws.


Business details:
T P Chimney Sweeps
The Brae, Grove Road, Hindhead, Surrey, GU26 6PH
Email: info@tpchimneysweeps.co.uk
Phone: 07733 303264


1. Information We Collect

We may collect and process the following personal information when you interact with us:

  • Name
  • Address
  • Contact details (phone number, email address)
  • Service details and appointment information
  • Payment details (only when necessary for transactions)
  • Technical data such as IP address and browser type when you use our website


2. How We Use Your Information

We use your personal data to:

  • Respond to enquiries and provide quotes
  • Deliver our chimney sweeping and related services
  • Manage appointments and payments
  • Send service reminders or updates where you have agreed to this
  • Meet legal and regulatory requirements
  • Improve our website and customer service


3. Lawful Basis for Processing

We process personal data based on:

  • Contract – to fulfil our services to you
  • Legitimate Interests – to manage our business effectively
  • Consent – where you have agreed to receive marketing or cookies
  • Legal Obligation – to comply with UK law


4. Sharing Your Information

We will never sell your personal data. We may share it with trusted third parties only when necessary, for example:

  • Payment processors
  • IT and website service providers
  • Regulatory bodies when legally required

All third parties are required to keep your information secure and only use it for agreed purposes.


5. Data Retention

We keep your data only for as long as necessary to provide our services and meet legal obligations (for example, HMRC record-keeping requirements).


6. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (“right to be forgotten”)
  • Restrict or object to processing
  • Request a copy of your data in a portable format
  • Withdraw consent where processing is based on consent

To exercise these rights, please contact us at info@tpchimneysweeps.co.uk


7. Security

We take reasonable measures to protect your personal information from loss, misuse, or unauthorised access.


8. Changes to This Policy

We may update this policy from time to time. The latest version will always be posted on our website.


9. Contact Us

If you have any questions or concerns about this policy or how your data is handled, please contact:


 T P Chimney Sweeps
The Brae, Grove Road, Hindhead, Surrey, GU26 6PH
Email: info@tpchimneysweeps.co.uk
Phone: 07733 303264


If you are not satisfied with our response, you have the right to complain to the UK Information Commissioner’s Office (ICO) – www.ico.org.uk


Cookie Policy and GDPR Notification

What Are Cookies?
Cookies are small text files placed on your device by our website. They help the site work properly and allow us to understand how visitors use it.


Types of Cookies We Use

  • Essential cookies – Required for basic site functionality and security.
  • Performance cookies – Help us understand website usage and improve services.
  • Functionality cookies – Remember your preferences to improve your experience.
  • Marketing cookies – Used (only if you consent) to deliver relevant advertising.


Your Consent

When you visit our site for the first time, you will see a cookie banner. You can:

  • Accept all cookies – We’ll use all the categories listed above.
  • Reject non-essential cookies – We’ll only set cookies that are essential for the website to function.
  • Manage settings – Choose which categories of cookies you consent to.


Managing Cookies

You can change your cookie preferences at any time via our cookie banner or by adjusting your browser settings. Please note that disabling certain cookies may affect how the website functions.


By continuing to use our website after accepting cookies, you agree to the placement of cookies in accordance with this policy.